Refund Policy

We strive to ensure complete satisfaction with every transaction. Here's everything you need to know about our refund process.

Eligibility for Refunds

  • Refunds are processed only for failed or duplicate transactions
  • Refund requests must be made within 7 days of the transaction date
  • All refund requests are subject to verification

How to Request a Refund

1. Contact Support

Email us at support@hanupay.com with your transaction details

2. Provide Information

Include your transaction ID, date, and reason for refund

3. Track Status

We'll keep you updated on your refund request status

Processing Time

Refunds are typically processed within 5-7 business days after approval. The actual time for the amount to reflect in your account may vary depending on your bank's processing time.

Need Additional Help?

Our support team is available 24/7 to assist you with any questions about refunds.

Contact Support